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General / Other (2)

General Help.

Do you support non-PCBros systems or provide free support?

Do your PCs support Windows 11?
Orders & Payments (6)

Help with orders.

Can I cancel or change my order?

Can I get a custom PC?

What payment methods do you accept?

Why does my bank show a pending charge?

Why was my order canceled?
Returns & Refunds (5)

Information about Returns/Refunds.

Are there any restocking fees?

Do I need the original packaging?

How do I start a return?

What is your return policy?

Who pays for return shipping?
Setup & Getting Started (4)

Help setting up your new PC.

Do I need to install AMD, NVIDIA, or other GPU drivers?

How do I disable OneDrive backup?

How do I install Windows updates?

Why are my files in OneDrive?
Shipping & Delivery (5)

Questions about shipping/delivery.

Do you offer local pickup?

Do you ship to P.O., APO, FPO, etc..?

How long does my order take to arrive?

Package says delivered, but I don't have it.

Where do you ship?
Troubleshooting (7)

Troubleshooting Guides.

How do I reinstall Windows

My computer is making unusual noise(s).

My internet is slow.

My monitor is blank, or says "No Signal."

My PC is freezing or crashing.
Warranty & Repairs (4)

Information about Warranty/Repairs.

How do I start a warranty claim?

How should I package my PC for return?

What does the warranty cover?

What is NOT covered under warranty?

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