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General / Other (2)

General Help.

Do you support non-PCBros systems or provide free support?

Do your PCs support Windows 11?
Orders & Payments (6)

Help with orders.

Can I cancel or change my order?

Can I get a custom PC?

What payment methods do you accept?

Why does my bank show a pending charge?

Why was my order canceled?
Returns & Refunds (5)

Information about Returns/Refunds.

Are there any restocking fees?

Do I need the original packaging?

How do I start a return?

What is your return policy?

Who pays for return shipping?
Setup & Getting Started (4)

Help setting up your new PC.

Do I need to install AMD, NVIDIA, or other GPU drivers?

How do I disable OneDrive backup?

How do I install Windows updates?

Why are my files in OneDrive?
Shipping & Delivery (5)

Questions about shipping/delivery.

Do you offer local pickup?

Do you ship to P.O., APO, FPO, etc..?

How long does my order take to arrive?

Package says delivered, but I don't have it.

Where do you ship?
Troubleshooting (6)

Troubleshooting Guides.

My computer is making unusual noise(s).

My internet is slow.

My monitor is blank, or says "No Signal."

My PC is freezing or crashing.

My PC won't turn on.
Warranty & Repairs (4)

Information about Warranty/Repairs.

How do I start a warranty claim?

How should I package my PC for return?

What does the warranty cover?

What is NOT covered under warranty?

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