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Frequently Asked Question

What is your return policy?
Last Updated 2 years ago

Your 100% satisfaction is important for us. We offer a 30-day R³ (Repair, Replace, or Refund) Policy:

  • If a product becomes damaged during shipment or was faulty upon delivery - we offer a return service to Repair, Replace, or Refund the damaged/faulty product.
  • Timing: we have a 30-day Refund Policy, starting the day the item was received.
  • To be eligible for a refund, the product(s) must be completely intact, undamaged, and accompanied by proof of purchase (order number, packing slip, or printout of order confirmation).
  • For returns, please complete the contact form and choose 'Return' and include your order number, name, and the reason for the return.
  • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items, unless issued an RMA from PCBros LLC.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
  • Refunds that are not due to damage incurred on delivery or because of faulty parts will incur a 15% restocking fee.

PLEASE VIEW OUR FULLĀ RETURN POLICY HERE



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